Return and Refund Policy

At Victoria Glasgow, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you can return the items under the following conditions:

1. Return Period
   You have 14 days from the receipt of your order to return an item. After this period, unfortunately, we cannot accept returns.

2. Return Conditions
   To be eligible for a return, the item must be:

• Unused and in the same condition you received it
• In its original packaging with all tags intact

3. Return Procedure
   To initiate a return, please contact us at info@victoriaglasgow.com with your order details. Once your request is approved, we will provide you with instructions for the return.

4. Return Shipping Costs
   The shipping costs for returning the item are the responsibility of the customer, unless the received item is defective or incorrect.

5. Refund
   Once your return is received and inspected, we will send you an email to inform you of the approval or rejection of your refund. If approved, the refund will be automatically applied to your original payment method within a few business days.

6. Non-Refundable Items
   Certain items cannot be returned, such as:

• Gift cards
• Sale items