FAQ

What are the delivery times?
Delivery times are estimated between 5 and 15 business days after shipping. You will receive a confirmation email once your order has been shipped, along with a tracking number to follow your package.

Do you offer free shipping?
Yes, we offer free shipping on all orders with no minimum purchase required.

Can I return an item if I am not satisfied?
Yes, you have 14 days from the receipt of your order to return an unused and undamaged item. Please consult our return policy for more details.

How can I track my order?
Once your order has been shipped, you will receive an email containing tracking information. This will allow you to track your package online until it is delivered.

What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us immediately at info@victoriaglasgow.com with your order details, and we will provide you with instructions for return or exchange.

What payment methods do you accept?
We accept payments by credit card, PayPal, and other secure payment methods available on our site.

Do you deliver outside the UK?
Currently, we only deliver within the UK. If you would like to order from another country, please contact us to discuss available options.

How can I contact your customer service?
You can contact us via email at info@victoriaglasgow.com for any questions or requests. We strive to respond to all inquiries within 24 to 48 hours.